Troubleshoot Connecting to Salesforce

If you are having problems connecting to Salesforce, here are some tips to help you resolve any issues.

Jetstream IP Addresses

If you need to allow IP addresses for your org, Jetstream will use one of the following addresses:

• 74.220.50.22
• 74.220.50.23
• 74.220.50.24

On Salesforce, configure as 74.220.50.22 to 74.220.50.24.

Prior IP Address Ranges:

Prior to May 28, 2026:

• 74.220.58.0/24
  • On Salesforce, configure as 74.220.58.0 to 74.220.58.255
• 74.220.50.0/24
  • On Salesforce, configure as 74.220.50.0 to 74.220.50.255

Installing Jetstream

info

Starting in September 2025, Salesforce requires that all 3rd party connected apps are installed in your org for any new authorizations.

Refer to the Installation Instructions for additional information.

Troubleshooting Tips

If you have issues adding your org, here are some likely causes and solutions.

Problem	Possible Causes	Solution
You are unable to login, your username and password is not accepted from Salesforce	Your org may have a login restriction that only allows access by logging in using the custom domain.	This setting can be found in Salesforce under Setup → My Domain → Policies → Prevent login from https://login.salesforce.com. If this is set to true, then you will want to use the Custom Login URL option and provide custom domain shown on the Current My Domain URL on the setup page.
You receive an error message after successfully logging in	You may have 3rd party OAuth apps blocked by your administrator You might require an administrator to pre-install or enable 3rd party OAuth apps in your org You may have IP address restrictions enabled for your profile or for Connected Apps	OAuth configuration settings can be managed in Setup → Connected Apps OAuth Usage → Find Jetstream and click Edit. From here, you have the ability to: Install the connected app, which pre-authorizes users Choose which profiles have access to use the connected app Relax IP address restrictions for this app Refer to the Salesforce Documentation for more information. warning There is a Salesforce bug where the Connected App may not show up in Connected App OAuth Usage even after attempting to login. To resolve this, you may need to Match Production Licenses to Sandbox without a Refresh to ensure the Approve Uninstalled Connected Apps permission exists in the Sandbox. See Salesforce Documentation for more information. Alternatively you can manually install our connected apps using the links below even if the app is not listed in the OAuth Usage page: Replace <your_domain> with your Salesforce custom domain. Jetstream Web Application <your_domain>/identity/app/AppInstallApprovalPage.apexp?app_id=0Ci4S000000CaUB&app_org_id=00D4S000000pHDF Jetstream Desktop Application <your_domain>/identity/app/AppInstallApprovalPage.apexp?app_id=0Ci4S000000CadS&app_org_id=00D4S000000pHDF Jetstream Authentication (logging into Jetstream using Salesforce) <your_domain>/identity/app/AppInstallApprovalPage.apexp?app_id=0Ci4S000000Cact&app_org_id=00D4S000000pHDF
When you click a Salesforce link, you are required to "Choose a Verification Method" to continue to Salesforce.	You may have very strict session settings in Salesforce, such as "High Assurance".	By default, Jetstream uses Frontdoor to login using your existing Jetstream session. This can be disabled by navigating to your settings and enabling the option to Don't Auto-Login on Link Clicks.